Sr Customer Service Analyst LATAM- São Paulo , Brazil

Cargo: Sr Customer Service Analyst LATAM- São Paulo , Brazil

Empresa Baxter

Descrição do trabalho: This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your role at Baxter:

• You will be responsible for Order management – process and follow up on new sales orders from customers and intercompany orders up until timely delivery (complete order cycle). You will process and manages customer complaints until resolution and follows up a corrective action plans.

What are your responsibilities?

• Accountable for order entry and management of all new sales orders (National and international) received from customers or sales rep. for all business units (FLC / PSS & GSS) in our ERPs, following existing procedures.
• Accountable for the product allocation for the sales orders by the production plants.
• Accountable for “Quality of Service” complaints processing and management, following existing procedures.
• Processes customer’s request for Return Material Authorization (RMA) and provide RMA status information as needed.
• Provides customers orders statuses regularly or when required.
• Provides proactive communication to both internal and external customers of sales orders status
• Acts as main point of contact of distributors for their EXW orders
• Understands local distribution and billing government requirements needed to do business in the regions they support
• Process FLC orders in the ESKER system for Purchase Order Automation.
• Work with 3PLs, brokers, and agents in supported countries
• Recommends changes to established processes to keep building a continuous improvement culture.
• Ensures compliance of all internal policies and procedures related to order to cash process.

We are presently seeking people who have:

• Bachelor’s Degree: Industrial Engineering, Business Administration, International Commerce, Logistics;

• Fluency in English;

• Has knowledge on international commerce (which includes payment terms and Incoterms);

• Experience in customer service, international trade and planning area.

Location: Baxter Corporate Office in São Paulo

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our .

Localização: São Paulo – SP

Candidate-se ao emprego agora!