Assistente de Suporte ao Cliente

Empresa: Lenovo

Descrição da vaga: Assistente de Suporte ao ClienteGeneral InformationReq #WD00066951Career area:Supply ChainCountry/Region:BrazilState:São PauloCity:IndaiatubaDate:Tuesday, July 30, 2024Working time:Full-timeAdditional Locations:

Brazil – São Paulo – Indaiatuba

Brazil – São Paulo – Indaiatuba

Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and Requirements

Descrição das atividades:

· Analisar, validar e processar de forma precisa, nos sistemas CRM/ECC (Lenovo) as ordens de cliente com base no Firm Order Policy, dentro do prazo de 24hrs;· Rejeitar internamente as ordens, caso alguma informação não esteja dentro das regras do FOP, para que o problema ou a falta de informação seja solucionado;· Conhecer o processo E2E a fim de facilitar o entendimento dos impactos que um erro pode causar a Lenovo;· Interagir com equipes para encontrar melhor solução para o cliente e para a Lenovo;· Trabalhar em equipe e manter um bom relacionamento com os times de Vendas/Operações de Vendas / Customer fulfillment / Logísticas e com outras áreas.