Empresa: edrone
Descrição da vaga: Do you want to become a key figure in the onboarding of new customers? 🕵️
At edrone, we are looking for individuals who will join our Customer Care team as Onboarding Specialists with a passion for the task.Sounds interesting? Keep reading!🚀 What we can offer you:
- Joining a fantastic team passionate about building customer relationships and tools that support development in this field
- Training to prepare you for the role
- Working with international eCommerce company based in Poland
- Significant decision-making autonomy, and a real impact on the company’s appearance – your opinion matters to us!
- Working in our office in São José dos Campos SP in a hybrid work model
- Competitive salary and benefits, with CLT Contract (3.300 – 4.000 gross)
- Food voucher;
- Transportation voucher or home office assistance;
- Gympass for you and your family;
- Health and dental insurance;
- English lessons;
- Gift on your birthday;
- Personal counseling with Mindgram including the option of participating in free psychotherapeutic visits;
🚀 What your typical day will look like:
- Providing support and customer service, initiating the onboarding process and assisting customers in independently implementing the system.
- Motivating customers to implement the system after signing the contract, ensuring a positive perception of the tool, and resolving technical issues during onboarding.
- Supervising the integration of new customers, maintaining the efficiency of the onboarding process, and managing customer information in this process.
- Supporting customers through various communication channels, investigating the reasons for customer departures during onboarding, and ensuring a smooth transition to other Customer Care departments after the implementation is completed.
- Collecting customer feedback on the product and reporting monthly goal achievements
- Training new members on handling the onboarding process.
🔍 This role is perfect for you if:
- You have experience and enjoy working with customers, and building relationships with them is second nature to you 🌿
- English speaker, as an international company you will be in contact with english constantly
- You are not afraid of new challenges, and your energy and proactive approach make no task daunting!
- A lot is happening here, so if you work well under time pressure while maintaining calmness and effectiveness, we will definitely get along!
- You can work independently and are not afraid to take responsibility for your actions – ownership is key to our success!
- Continuous development and improving qualifications are an integral part of your life – we care about you being able to grow with us every day!
- Your strengths include a basic understanding of marketing or an interest in eCommerce, and the world of trends and innovations is a natural environment for you 🦾
🎯 Additionally, we appreciate if:
- You have previous experience in e-commerce or marketing – if you don’t, it’s not a problem!
- You have previous experience with B2B clients
📝 Recruitment Process: * Filling out the recruitment form and attaching your CV
- Short online interview with Recruiter –
, during which we would like to get to know you a bit better! * Online interview with Onboarding Team Leader –
and Support Manager – * Decision regarding the offer and welcome on board! ⭐Regardless of the decision at each stage, you will always receive feedback regarding your candidacy.Pomagamy rozwijać e-commerce, inteligentnie wykorzystując najnowocześniejsze technologie i techniki, co potwierdza zadowolenie tysięcy klientów na całym świecie.
Localização: São José dos Campos – SP