Field Service Engineer

Empresa: Bruker

Descrição da vaga: Overview:As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 8,500 employees are working on this permanent challenge, at over 70 locations on all continents.We have an opening for a Field Service Engineer for our MALDI Biotyper (MBT) products to support customers in South America (Brasil, Argentina, Uruguay, Chile, Bolivia, Paraguay). Responsibilities:Provide Field service support for MBT customers in South America including:Installation and qualification of new MBT instruments at customer sites (hospitals, government labs, universities and alike)Provide basic operating training to customersProvide remote (WebEx) and on-site technical supportDiagnose instrument problems and order required parts for repair from local service center in Atibaia, Sao PauloWork closely with factory experts and TPS department on troubleshooting and failure diagnostics problemsPerform preventive maintenance visits as required by service contractsParticipate regularly training courses (US/Europe) to be up-to-date on the product line and any new software and hardware featuresPrepare timely reports on each service calls to Service ManagerWork according to quality system and in compliance with regulatory requirements for medical equipmentTravel on a 24h notice in the entire territory as required for immediate technical support of medical equipment in hospitals Qualifications:The ideal candidate will meet the following qualifications:BS in electrical, biotech or chemical engineering related field or equivalent experience preferredProfessional, demonstrated experience in diagnosing, repairing and servicing analytical instruments based on optical spectrometry, mass spectrometry, analytical X-ray or similar technology and/or complexity preferred.Experience in clinical lab environment preferred.Fluent in Portuguese and Spanish, basic English (read/write) a must for intercompany communication and to participate international training coursesAbility and willingness to be on the road for more than 60% of the time.Familiar with Microsoft office tools, Excel, WebEx etc. * Strong presentation skills along with strong communication skills.#LI-MG1