Analista de Infraestrutura de TI Jr

Empresa: Eaton

Descrição da vaga: Job Description:What you’ll do:RIMARY FUNCTION:
The primary function of this position is to provide client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile Device, Printers) support with minimal supervision of a supervisor or senior peer. Customers include all of Eaton’s internal IT users within a specific geographic Zone. This includes monitoring Incident and Request queues and
meeting defined SLAs for Incident and Request resolution.
Additional responsibilities, also performed with minimal supervision of a supervisor or senior peer, include the following:

Provide “smart hands” and eyes support for other infrastructure located outside of the Data Centers on behalf of the Infrastructure SME teams.
PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other infrastructure assets.
Participation in IT initiatives that require site-level coordination, communication and/or implementation.

ESSENTIAL FUNCTIONS:
A. Deployment, configuration and 2nd/3rd level support of mobile devices, printers, PC/laptop hardware,
PC/laptop operating system and standard productivity software for internal IT users at locations within a geographic Zone.
B. Follow standard ITSM processes of Asset Management, Change Management, Incident Management,
Request Management, Problem Management and Project Management to serve internal IT users and drive high performance against operational metrics.
C. Share information about best practices with internal IT users to increase user satisfaction and productivity.
D. PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other IT assets.
E. Participate in application, infrastructure, security and OpEx initiatives and support activities as needed related to site infrastructure that requires physical on-site presence, interaction with site personnel and/or expertise about site-based IT systems.
F. Provide “smart hands” and eyes support for other infrastructure located outside of the Data Centers on behalf of the Infrastructure SME teams.
G. Assist with support of various site-based IT systems that are not supported by Enterprise IT teams.
This varies widely from site to site.
H. Particpate as part of a team related to trouble-shooting and resolution of larger IT System issues. May also participate in efforts related to Root Cause Analysis and Problem Management.
I. Indentify opportunities for process and technology improvement.
J. Liaison between IT and internal IT users to drive IT standards and assist with resolving serious IT infrastructure issues.
K. Influence IT budgeting, forecasting and spending for SIS and Site IT budget.Qualifications:Education, Experience and Certification Requirements:

Bachelor’s degree in progress or completed (business, technology, related areas)
Experience in IT infrastructure support activities
Advanced English (reading, writing, speaking)
Availability to work in Porto Feliz and Valinhos
CNH B
ITIL, MCSA, or comparable certification preferred

Intermediate Level Knowledge of the following:

Microsoft Operating Systems
Microsoft Office Suite
Endpoint Devices – PC, Laptop, Mobile Devices, PC Peripherals
Other IT Infrastructure (working knowledge) – network, servers, storage, phone systems
Miscellaenous Equipment used in manufacturing locations such as bar code scanners, specialized printers,

industrial PCs, RF Scanners, etc.

Customer Service
Use of ticketing system and meeting Service Level Agreements
IT Service Management – Asset Management, Incident Management, Request Management, Problem

Management and Change ManagementSkills:

Intermediate level phone skills in order to provide support virtually.
With minimal supervision of a supervisor or senior peer, participate in Merger and Acquisition activites such as

site closure, openening and relocation.