BRASIL – Senior Manager – ServiceNow Functional Lead – São Bernardo do Campo

Empresa: Otis

Descrição da vaga: Date Posted: 2024-11-01Country: BrazilLocation: LOC6030: Rua Elisha Otis, 841, São Paulo, SÃO BERNARDO DO CAMPO, 09852-075 BrazilPROFESSIONAL EXPERIENCE / QUALIFICATIONS

• ServiceNow implementation experience: experience in gathering requirements, design, prototype, and testing of ServiceNow functional solutions according to customer requirements
• Demonstrated history of orchestrating ServiceNow implementations.
• Large Scale Program/Project management skills (10+ years) and Extensive experience in driving comprehensive Software implementations
• Ability to organize, hire, manage, train team of employees and contractors – onshore, nearshore, offshore
• Ability to partner with wide variety of leaders at all levels of the organization, DT leads, developers
• Ability to managing and coordinate multiple vendors and global partners

• Business analyst skills

• Ability to drive tasks to closure : Ability to manage multiple projects and initiatives simultaneously
• Excellent time management skills with a proven ability to meet deadlines
• Critical thinking, analysis and problem-solving skills that incorporate a strong attention to detail as well as the identification of priorities and actionable paths
• Excellent interpersonal, collaboration, negotiation, consensus-building skills to surface appropriate strategies, solutions, etc. when engaging with colleagues, stakeholders, and subject matter experts
• Excellent group facilitation and communication skills to develop relationships and lead complex working sessions, discovery and design workshops, meetings, and executive-level discussions with clients and colleagues
• Degree in Computer Science or related field +7years experience
• Masters +5years

JOB & RESPONSABILITIES

• Program lead ServiceNow suggesting enhancements , evaluate new functionalities and trends ( e.g. AI ) and delivery of high-quality functional ServiceNow solutions
• Partner with key business leads at the global level in order to enable the new software capabilities
• Partner with vendors and contract management
• Large scale program management & business change management. Accomplish project objectives by planning and evaluating project activities requirements gathering, documentation.
• Executive management presentations, communications, and issue resolution
• Ability to drive new solutions – define & document, participate in workshops, etc.
• Develop functional specifications and development specification documentation, Documenting requirements associated to change requests and connect requirements with Use cases.
• Regression and smoke tests to validate enhancements, configurations, Business Processes, Workflows develop
• Ability to partner with wide variety of very senior leaders, DT leads, developers, testers and other resources required to implement and support solution
• Ensure technology adoption and realization of benefits. Ensure proper operation and support models in place for all new implementations
• Budget and cost control

Apply today to join us and build what’s next!If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry’s largest Service portfolio.You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .Privacy Policy and Terms:Click on this to read the Policy and Terms

Localização: São Bernardo do Campo – SP